Online Reputation Monitoring Checklist Support Page.

Step 1

Installation or Functionality Issues

If the extension does not appear in the Chrome toolbar or is not working correctly:

• Check Activation: Open chrome://extensions and confirm that Online Reputation Monitoring Checklist — ORM24 is enabled.
• Pin the Extension: Click the puzzle icon 🧩 in the Chrome toolbar, then click the pin icon beside the extension.
• Restart Chrome: Close and reopen Chrome to complete the installation.
• Reload the Extension: If installed manually, open chrome://extensions and click the reload icon on the extension card.

Step 2

How to Use the Extension

• Open the website associated with the monitoring review.
• Click the Online Reputation Monitoring Checklist icon in the Chrome toolbar.
• Work through the 24 numbered checkpoints.
• Click a checkpoint title to display its guidance and recommended information to record.
• Select the checkbox when a step is complete.
• Use Expand All to display every checkpoint description.
• Use Save Progress to save the current checklist manually.
• Use Export to download the checklist as a JSON report.
• Use Reset to clear progress for the current website.

Progress is saved automatically whenever a checklist item is changed.

Step 3

What the Checklist Covers

The checklist helps organize essential reputation-monitoring tasks, including:

• Defining the monitoring scope
• Setting monitoring objectives
• Documenting entity identifiers
• Selecting relevant sources
• Establishing a baseline
• Building a query register
• Reducing false matches
• Configuring alerts and manual checks
• Setting the monitoring cadence
• Defining alert thresholds
• Establishing privacy and access rules
• Collecting new findings
• Verifying entity relevance
• Deduplicating related alerts
• Assessing accuracy and context
• Scoring reputation risks
• Assigning severity levels
• Routing findings to responsible owners
• Selecting appropriate actions
• Activating escalation procedures
• Maintaining an action log
• Reporting significant changes
• Measuring monitoring quality
• Refining monitoring coverage

The extension is a workflow and organization tool. It does not automatically monitor websites, collect online mentions, configure external alerts, or send incident notifications.

Step 4

Website-Specific Progress

Checklist progress is stored separately for each website hostname.

For example, progress recorded while viewing example.com is separate from progress recorded while viewing anotherwebsite.com.

To continue an existing checklist, open the same website and launch the extension.

Step 5

Why “General Checklist” Appears

The extension displays General checklist when Chrome cannot provide a standard website hostname.

This may happen when the active page is:

• A local file:// page
• An internal chrome:// page
• The Chrome Web Store
• Another browser-controlled or restricted page

Open a standard http:// or https:// website to create and save a website-specific checklist.

Step 6

Export Issues

If the checklist report does not download:

• Check whether Chrome has blocked the download.
• Review Chrome’s download settings and destination folder.
• Reopen the extension and select Export again.
• Confirm that the downloaded file has a .json extension.

The exported report includes:

• The associated website hostname
• The export date and time
• All 24 checkpoint titles
• Completion status for each checkpoint
• Monitoring guidance
• Recommended records and actions

The report is generated only when the user selects Export.

Step 7

Resetting Checklist Progress

Selecting Reset displays a confirmation message before progress is cleared.

Resetting affects only the checklist associated with the current website or the General checklist. Progress stored for other websites remains available.

Step 8

Restricted Pages

Chrome limits extension access on certain browser-controlled pages, including:

• chrome:// pages
• The Chrome Web Store
• Some local files
• Other protected browser pages

On these pages, the extension may display the General checklist instead of a website hostname.

Step 9

Data Privacy

Checklist progress is stored locally through Chrome’s chrome.storage.local API.

The extension does not:

• Read or scan webpage content
• Monitor searches, reviews, news, social media, or forums
• Collect online mentions
• Configure third-party alerts
• Collect personal information
• Access browsing history
• Use analytics or tracking technologies
• Send checklist data to external servers
• Share information with third parties