AI Reputation Management Checklist Support Page.

Step 1

Installation or Functionality Issues

If the extension does not appear in the Chrome toolbar or is not working correctly:

• Check Activation: Open chrome://extensions and confirm that AI Reputation Management Checklist — ORM24 is enabled.
• Pin the Extension: Click the puzzle icon 🧩 in the Chrome toolbar, then click the pin icon beside AI Reputation Management Checklist.
• Restart Chrome: Close and reopen Chrome to complete the installation.
• Reload the Extension: If installed manually, open chrome://extensions and click the reload icon on the extension card.

Step 2

How to Use the Extension

• Open the official website associated with the person, brand, or organization being audited.
• Click the AI Reputation Management Checklist icon in the Chrome toolbar.
• Work through the 20 numbered checkpoints.
• Click a checkpoint title to display its guidance and recommended information to record.
• Select the checkbox when a step is complete.
• Use Expand All to display every checkpoint description.
• Use Save Progress to save the current checklist manually.
• Use Export to download the checklist as a JSON report.
• Use Reset to clear progress for the current website.

Progress is saved automatically whenever a checklist item is changed.

Step 3

What the Checklist Covers

The checklist helps organize essential AI reputation tasks, including:

• Defining the audit scope
• Creating an entity map
• Identifying priority audiences
• Selecting relevant AI platforms
• Building a repeatable prompt set
• Defining testing conditions
• Running baseline tests
• Capturing answers and citations
• Checking entity identification
• Classifying factual claims
• Prioritizing reputation risks
• Mapping visible sources
• Validating citation context
• Auditing owned information
• Clarifying entity signals
• Correcting underlying sources
• Filling information gaps
• Planning remediation
• Documenting implementation
• Retesting and monitoring

The extension is a workflow and organization tool. It does not connect to AI platforms, submit prompts automatically, modify AI answers, or guarantee changes to generated responses.

Step 4

Website-Specific Progress

Checklist progress is stored separately for each website hostname.

For example, progress recorded while viewing example.com is separate from progress recorded while viewing anotherwebsite.com.

To continue an existing audit, open the same website and then launch the extension.

Step 5

Why “General Checklist” Appears

The extension displays General checklist when Chrome cannot provide a standard website hostname.

This may happen when the active page is:

• A local file:// page
• An internal chrome:// page
• The Chrome Web Store
• Another browser-controlled or restricted page

Open a standard http:// or https:// website to create and save a website-specific checklist.

Step 6

Export Issues

If the checklist report does not download:

• Check whether Chrome has blocked the download.
• Review Chrome’s download settings and destination folder.
• Reopen the extension and select Export again.
• Confirm that the downloaded file has a .json extension.

The exported report includes:

• The associated website hostname
• The export date and time
• All 20 checkpoint titles
• Completion status for each checkpoint
• Audit guidance
• Recommended records and actions

The report is generated only when the user selects Export.

Step 7

Resetting Checklist Progress

Selecting Reset displays a confirmation message before progress is cleared.

Resetting affects only the checklist associated with the current website or the General checklist. Progress stored for other websites remains available.

Step 8

Restricted Pages

Chrome limits extension access on certain browser-controlled pages, including:

• chrome:// pages
• The Chrome Web Store
• Some local files
• Other protected browser pages

On these pages, the extension may display the General checklist instead of a website hostname.

Step 9

Data Privacy

Checklist progress is stored locally through Chrome’s chrome.storage.local API.

The extension does not:

• Read or scan webpage content
• Connect to AI platforms
• Record prompts or AI-generated answers
• Collect personal information
• Access browsing history
• Use analytics or tracking technologies
• Send checklist data to external servers
• Share information with third parties