Online Reputation Checklist Support Page.

Step 1

Installation or Functionality Issues

If the extension does not appear in your Chrome toolbar or is not working correctly:

• Check Activation: Open chrome://extensions and confirm that the Online Reputation Checklist — ORM24 extension is enabled.
• Pin the Icon: Click the puzzle icon 🧩 in the Chrome toolbar, then click the pin icon next to Online Reputation Checklist.
• Restart Chrome: Close and reopen Chrome to ensure the installation is applied correctly.
• Reload the Extension: If you installed it manually, open chrome://extensions and click the reload icon on the extension card.

Step 2

How to Use the Extension

• Open the website connected to the reputation audit.
• Click the ORM24 icon in the Chrome toolbar.
• Review the 10 numbered reputation checkpoints.
• Click a checklist title to view its guidance and recommended information to record.
• Check each completed item. Progress saves automatically for the current website.
• Use Save Progress to save manually at any time.
• Use Expand All to display guidance for every checkpoint.
• Use Export to download the checklist and its current status as a JSON report.
• Use Reset to clear the saved checklist for the current website.

Step 3

Website Progress or Page Access Issues

The extension stores checklist progress separately for each website hostname. Open the same website when you want to continue an existing audit.

Chrome limits access to certain browser-controlled pages:

• Refresh the Page: Reload the website and reopen the extension if the hostname does not appear correctly.
• Restricted Pages: Internal Chrome URLs such as chrome:// pages and the Chrome Web Store may not provide normal website information.
• General Checklist: When a standard website hostname is unavailable, the extension may display a separate general checklist.
• Missing Progress: Confirm that you are viewing the same hostname used during the original audit.

Step 4

Export Issues

If the exported checklist does not download:

• Check whether Chrome has blocked automatic downloads.
• Review your browser’s download settings and selected download folder.
• Reopen the extension and click Export again.
• Confirm that the downloaded file uses the .json format.

The export contains the website hostname, export date, checklist titles, completion status, guidance, and recorded action prompts.

Step 5

Data Privacy

Your checklist data remains private within your browser. Progress is stored locally using chrome.storage.local.

The extension:

• Does not collect personal information.
• Does not scan webpage content.
• Does not send audit data to external servers.
• Does not use analytics or remote scripts.
• Does not share website or checklist information with third parties.

Locally saved progress is removed if the extension is uninstalled or its stored data is cleared.